Return & Exchange Policy

We want you to be completely satisfied with your purchase. That's why we offer a 15-day return and exchange service for products purchased directly from www.rev-sports.com.

Please review the following terms carefully.

Scope

This policy applies only to purchases made through the official REV website.
If you purchased through an authorized distributor or third-party platform, please contact the original seller directly for assistance.

Eligibility

  • Return or exchange requests must be submitted within 15 calendar days of receiving your order.
  • Products must be unused, in brand-new condition, clean, and returned with original packaging, tags, and all included accessories.

We cannot accept returns or exchanges if:

  • The item has been used, worn, or shows visible signs of wear.
  • The item has been damaged through improper use (e.g., impact, scratches, or modifications).
  • The item was customized or marked as non-returnable.
  • The request is submitted after the eligibility period.

Process

  1. Contact Us
    Email support@rev-sports.com with your order number, reason for return/exchange, and clear photos or videos if applicable.
  2. Approval & Instructions
    Our team will review your request and provide the return/exchange address and step-by-step instructions.
  3. Return Shipment
    Ship the product using a tracked shipping method. (We strongly recommend keeping your tracking receipt.)
  4. After Inspection
    • Refunds: Processed within 5–7 business days to your original payment method.
    • Exchanges: Replacement items will be shipped promptly; any price difference will be charged or refunded as appropriate.

Shipping & Fees

  • Quality-related issues: REV covers all return and reshipping costs.
  • Customer-initiated returns/exchanges (e.g., wrong size, personal preference): The customer is responsible for return and reshipping costs.
  • All return shipments must be prepaid — cash-on-delivery packages will not be accepted.
  • Returns due to non-defective reasons are subject to a 10% restocking fee, calculated based on the product price.

Special Notes

  • If your order included a free gift, it must be returned together with the main product.
  • Items returned without prior authorization may be refused.
  • REV reserves the right to make the final decision on all return and exchange matters and to update this policy at any time.