Refund policy

Returns & Refunds

We want you to feel confident choosing REV. If your purchase isn’t right for you, we’re here to help.

This policy applies to purchases made directly through rev-sports.com. For purchases from another retailer or marketplace, please contact the original seller.

1. 30-Day Returns

You may request a return or exchange within 30 calendar days of receiving your item.

For a change-of-mind return under our voluntary policy, products must be clean, unused and in resalable condition, with their original packaging, tags and included accessories. Please try products on carefully indoors before using them outdoors.

Products used for riding, skiing or other activities, or damaged through impact, misuse or modification, are not eligible for a voluntary change-of-mind return. This does not affect your statutory rights concerning faulty or misdescribed goods, or your inspection rights described below.

2. How to Start a Return

Email support@rev-sports.com with your order number, the item you wish to return, and whether you prefer a refund or exchange.
Our team will provide the designated return warehouse, complete address and shipping instructions. Please contact us before shipping to ensure your parcel reaches the correct location.
Send the item back within 14 calendar days after notifying us. If you are waiting for return instructions, contact us for assistance. Delays on our side will not reduce your statutory rights.
Pack the item securely. We recommend tracked shipping and keeping proof of dispatch until the return is resolved. Include all accessories and any free gift supplied with the returned item.
EU and UK customers may also log in to their customer account at https://shopify.com/100084613503/account to submit a return or cancellation request directly. Customers who checked out using a phone number only (without an email address) should use the link in their SMS order confirmation instead.

A reason for returning an item helps us improve, but is not required when exercising a statutory cancellation right. You do not need our approval to give a valid statutory cancellation notice.

3. Return Warehouse Locations

Germany: Nettetal, 41334, Germany
United States: City of Industry, CA 91789, United States
China: Dongguan, 523982, China

These are general warehouse locations, not complete shipping addresses. Contact support@rev-sports.com for the correct warehouse and full return instructions for your order.

Please do not send a return using only the information above or assume that the address on your original shipping label is the correct return address.

4. Return Shipping & Fees

Change of mind, size or preference: you are responsible for the direct return shipping cost, unless we agree otherwise or applicable law requires a different arrangement.
Faulty, damaged or incorrect items: REV covers necessary return shipping and, where a replacement is provided, replacement shipping. Contact us first so we can arrange a shipping label or an agreed reimbursement.
Restocking fees: we do not charge a standard restocking fee.
Voluntary exchanges: any replacement shipping charge will be confirmed before you agree to proceed.

Please do not send cash-on-delivery parcels. For REV-paid returns, follow the shipping arrangements provided by our support team.

5. Refunds

We will notify you after receiving and checking your return. For eligible voluntary returns, we aim to issue your refund within 5–7 business days after receipt.

Refunds are issued to the original payment method and reflect the amount actually paid for the returned item, including applicable discounts and refundable taxes. Your bank or payment provider may take additional time to post the credit.

Original delivery charges are not refunded for voluntary change-of-mind returns unless required by law, including the cancellation rights described below. Statutory refund deadlines take priority over our processing estimate.

If your refund has not appeared within 15 business days of our refund confirmation, please contact support@rev-sports.com.

6. Exchanges

If you would prefer a different size, color or item, let us know when requesting your return. Exchanges are subject to stock availability.

We will confirm any price difference and applicable shipping cost before proceeding. If a replacement is unavailable, an eligible return can be refunded instead.

7. Faulty, Damaged or Incorrect Items

Please inspect your order upon arrival and contact us promptly if an item is damaged, faulty or incorrect. Include your order number and, where possible, photos of the item and packaging to help us assess the issue.

Do not continue using a helmet or protective product if you suspect damage or a safety issue.

We will arrange the appropriate remedy under applicable law. Our 30-day voluntary return window does not limit your statutory rights concerning faulty, unsafe or misdescribed goods.

8. EU & UK Cancellation Rights

Where EU or UK distance-selling cancellation rights apply, you have 30 calendar days after receiving the last item in your order to notify us that you wish to cancel, without giving a reason.You then have a further 14 days to send the goods back. Where one order is delivered in separate shipments, the applicable cancellation period generally begins when you receive the last item.

You may inspect products as you would in a shop. Opening packaging or carefully trying an item on does not automatically remove your cancellation right. Where legally permitted, a deduction may reflect diminished value caused by handling beyond what is necessary to assess the goods. No blanket restocking fee applies.

For an eligible cancellation of the entire order, we refund the goods and the cost of our standard outbound delivery. Additional charges for an upgraded delivery service are not refundable beyond the standard delivery amount.

We issue the refund within 14 days of receiving your cancellation notice, but may withhold it until we receive the returned goods or evidence that you have sent them back, whichever happens first, where permitted by law.

You are responsible for direct return shipping costs only where this was disclosed before purchase and applicable law permits it. REV covers necessary return costs for faulty or incorrect goods.

9. Exceptions & Your Rights

Genuinely personalized or made-to-order products may be excluded from change-of-mind returns where legally permitted. Any applicable exclusion will be disclosed before purchase. Selecting a standard size or color does not make an item personalized.

Sale pricing alone does not remove your statutory rights.

Nothing in this policy excludes or limits mandatory consumer rights. Changes to this policy will not retrospectively reduce the rights or return terms applicable to an order already placed.